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about us
we are more than just a bussiness
“Welcome to Ujumula! We’re here to make shopping fun, easy, and stress-free. From everyday essentials to unique finds, we’ve got you covered all just a click away.”
Trusted for Results
“At Ujumula, we believe trust is earned through consistency and results. Every product we offer and every service we deliver is centred on one promise reliability you can count on. That’s why our customers choose us, again and again, because here, trust is not just a word, it’s the results we deliver.”
Chosen for Quality
“Ujumula is your trusted online store, dedicated to providing quality products at the best value. We focus on reliability, convenience, and excellent customer service to make every shopping experience seamless.”
testimonials
what’s say clients
“Don’t just take our word for it. Hear directly from the people who trust and shop with us.
“Shopping with Ujumula was so easy and stress-free. I placed my order in just a few minutes, and the entire process was straightforward. The delivery came right on time, and everything I ordered was exactly as described. I’ve shopped from different online stores before, but this has been the smoothest experience so far. I’ll definitely be coming back again and again
Isabella Grace
Managing Director
“What I like most about Ujumula is the variety of products they offer. I found everything I needed in one place, which saved me so much time. The checkout process was simple, and the delivery was much faster than I expected. It feels good knowing I can rely on them whenever I need something without the usual delays or frustrations I’ve experienced with other online shops.”
Natalie Rose
Operations Head
“The customer service at Ujumula truly stood out for me. From the moment I placed my order, I received timely updates and clear communication. They made sure I knew exactly when to expect my delivery, and everything arrived in perfect condition. That level of care and professionalism is rare to find these days. I would highly recommend Ujumula to anyone who values both good products and
Ethan James
General Manager
“Finally, an online store I can trust! I was a bit hesitant at first because I’ve had disappointing experiences elsewhere, but Ujumula really delivered. The products are genuine, the prices are fair, and I got exactly what I ordered. I can honestly say this store has restored my confidence in online shopping. It has now become my go-to place whenever I want to buy something without worrying about quality.”
Liam Alexander
Business Analyst
FAQ’s
have any questions for us?
How long does shipping take?
shipping takes 27-47 days in Uganda and may differ depending the z
Can I track my order once it’s shipped?
By emailing the service centre at, movardredsold@gmail.com u may keep updated on the movement
What is your return and refund policy?
Ujumula Refund Policy
At Ujumula, customer satisfaction is our priority. If you’re not fully satisfied with your order, we’re here to help. Please read our refund policy below.
1. Returns
- You may request a return within 30 days of receiving your order.
- To be eligible, items must be:
- Unused, unworn, and in the same condition as received.
- In original packaging (if applicable).
- Certain items are non-returnable for hygiene/safety reasons (e.g., personal care products, undergarments, and customized goods).
2. Refunds
- Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
- If approved, your refund will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- We only replace items if they are defective damaged, or the wrong product was sent.
- If you need an exchange, please contact our support team with your order number and photos of the issue.
4. Order Cancellations
- Orders can be cancelled within 24 hours of purchase for a full refund.
- After this period, orders may already be processed or shipped and cannot be cancelled.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery.
- Provide photos of the product and packaging.
- We will arrange a replacement or issue a refund at no extra cost.
6. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
7. How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 movardredsold@gmail.com
Include your order number, reason for return, and photos if applicable.
8. Exceptions
Digital products (if applicable) are non-refundable once delivered.
Sale/clearance items are final and cannot be refunded.
Where are your products shipped from?
we ship currently from china
Are there any hidden fees or customs charges?
NO The only and only price is that indicated on sale price
Do you offer discounts or bundle deals?
Yeah discounts are offered as sale price. you will notice that some products have crossed price which is the actual price indicated as regular price and the coupon fee as sale price which is slightly smaller
Can I cancel or change my order after placing it?
we are sorry you can only edit or cancel your order,yourself only before you place it.However you can contact the customer care and the cancellation is done on our side, thank you